The field maintenance app for your call-outs
Tickee is a field maintenance app that has the service report filled in on site, with the customer's signature, before the technician leaves.
A technician finishes an HVAC or multi-technical call-out. The report, meanwhile, sometimes ends up in a pile of job sheets waiting to be re-entered.
The difficulties of paper-based tracking
The paper job sheet is stapled into the file and re-entered later by administrative staff, sometimes days after the visit.
The service request arrives by phone or text message, with no centralised record.
The equipment diagnosis stays in the technician's head until the report is written, often in the evening or the following day.
Invoicing waits for the paper report to reach the office, which delays the billing cycle.
Collect field data on mobile
- 01
The technician opens the equipment record by scanning an NFC tag or a QR code, without having to look for it in a binder.
- 02
The service report is filled in on site: diagnosis, parts used, photos, customer signature.
- 03
The report is sent as soon as the call-out ends, before the technician leaves the site.
- 04
Without a network connection, the call-out is saved on the device and sent once the connection is restored.
Reports and data tracking in the office
- 01
The signed report goes straight to the billing department, with no re-entry.
- 02
The history of each piece of equipment builds up automatically from past call-outs.
- 03
Service requests are centralised and assigned, with deadline tracking.
- 04
Diagnosis and report forms are built by the maintenance teams, by type of equipment.
Form examples
The business software you keep
The CMMS, for scheduling preventive call-outs and tracking parts stock.
The invoicing and sales management software.
The regulatory tools for equipment certification (refrigeration, electrical).
Frequently asked questions
Yes. The customer signs directly on the technician's device, and the report is sent before the technician leaves the site.
The report stays saved on the device and is sent automatically as soon as the network signal returns.
No. Tickee feeds the CMMS with field service reports, but scheduling and parts stock tracking remain in your CMMS.