Vehicle condition reports on tablets, from check-in to handover
Tickee carries out the vehicle condition report on tablet at workshop reception, for warranty claims and when preparing a used vehicle.
A scratch found when a vehicle is received, and the question of whether it was already there.
The difficulties of paper-based tracking
The walk-around at workshop reception is recorded on a form stapled to the repair order, sometimes without a photo.
The manufacturer warranty claim is put together from handwritten notes, with a risk of rejection for an incomplete file.
The preparation of a used vehicle is checked against a paper checklist, difficult to file alongside the vehicle record.
A manufacturer recall campaign is tracked on a spreadsheet, with no direct link to the work carried out.
Collect field data on mobile
- 01
The service reception staff carry out the vehicle condition report on tablet, with a photo of each item of damage found.
- 02
The technician documents the fault and the parts replaced directly on the repair order form.
- 03
The used vehicle preparation technician follows a preparation checklist with photos before the vehicle is put up for sale.
- 04
The warranty file is built up as the work progresses, with supporting documents attached.
Reports and data tracking in the office
- 01
The warranty file, including photos and diagnosis, is sent complete from the first submission.
- 02
The condition reports at reception and at return can be compared directly, with supporting evidence in the event of a dispute.
- 03
The used vehicle stock is kept up to date as each preparation is completed.
- 04
Recall campaigns are tracked vehicle by vehicle, with the date each one was handled.
Form examples
The business software you keep
The DMS (dealer management system) for invoicing and sales tracking.
The manufacturer's warranty portals.
The regulatory vehicle inspection tools.
Frequently asked questions
Yes. The two condition reports, with their photos, can be viewed side by side to deal with any dispute.
Photos and the diagnosis are attached at the time of entry in the field, which reduces the number of files returned for missing documents.
No. Tickee feeds your DMS with field observations. Invoicing and sales management remain in the DMS.